Privacy Policy

Last updated: 15 April 2026 · www.systemdesignaudio.com

1. Introduction

System Design Audio Ltd (“we”, “us”, “our”) is committed to protecting the privacy and personal data of everyone who visits or interacts with our website at www.systemdesignaudio.com (the “Site”). This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights in relation to it.

We are a specialist sound engineering company based in Worthing, Sussex. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller: System Design Ltd, Worthing, Sussex, United Kingdom.

Contact: systemdesignaudio@gmail.com · 07894 955 862

2. Information We Collect

We may collect the following categories of personal data when you use our Site or contact us:

Contact details — your name, email address, telephone number and postal address, when you submit an enquiry or contact form.
Venue or project information — the address and type of venue, and a description of the services you are enquiring about.
Communications — records of correspondence between us, including emails and telephone call notes.
Technical data — your IP address, browser type and version, time zone, operating system, and other technology on the devices you use to access our Site.
Usage data — information about how you use our Site, including pages visited and time spent.

We do not collect any special category data (such as health, religious or financial information) through this Site.

3. How We Use Your Information

We use the information we collect for the following purposes and on the following lawful bases:

Responding to enquiries (Legitimate Interest / Contract): To reply to your messages, arrange site visits, and provide quotations for our services.

Providing our services (Contract): To carry out agreed works, manage our relationship with you as a client, and provide post-installation support.

Legal compliance (Legal Obligation): To comply with applicable laws and regulations, including financial record-keeping.

Site improvement (Legitimate Interest): To analyse how visitors use our Site and improve its content and functionality.

We will never use your personal data for automated decision-making or profiling, and we will not use it for any purpose incompatible with the reasons it was collected.

4. Sharing Your Information

We do not sell, rent or trade your personal data. We may share it only in the following limited circumstances:

Service providers — third-party suppliers who support our business operations (e.g. email hosting, website platform), bound by data processing agreements and permitted only to process your data on our instructions.
Legal requirements — where we are required to disclose information by law, court order, or regulatory authority.
Business transfers — in the event of a merger, acquisition or sale of all or part of our business, your data may be transferred to the relevant third party, subject to equivalent privacy protections.

We do not transfer your personal data outside the United Kingdom or European Economic Area.

5. Cookies and Tracking Technologies

Our Site may use cookies and similar tracking technologies to enhance your browsing experience and gather usage statistics. Cookies are small text files stored on your device.

The types of cookies we may use include:

Strictly necessary cookies — essential for the Site to function correctly.
Analytics cookies — to understand how visitors interact with the Site (e.g. via Wix Analytics or Google Analytics). These are only placed with your consent where required by law.

You can control or delete cookies at any time through your browser settings. Disabling certain cookies may affect the functionality of the Site.

6. How Long We Keep Your Data

We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by law:

Enquiry records — up to 2 years from the date of last contact, unless a project proceeds.
Client and project records — up to 7 years following project completion, in line with HMRC requirements and standard limitation periods.
Website analytics data — in accordance with the retention settings of the analytics platform used (typically up to 26 months).

After the applicable retention period, data is securely deleted or anonymised.

7. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. These include password-protected systems, encrypted email where practicable, and limiting access to personal data to those with a legitimate need.

While we take these measures seriously, no method of internet transmission or electronic storage is entirely secure. We cannot guarantee absolute security, but we will notify you and the relevant authorities promptly in the event of a data breach where required by law.

8. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

Right of access — to request a copy of the personal data we hold about you.
Right to rectification — to ask us to correct inaccurate or incomplete data.
Right to erasure — to request deletion of your data, where there is no overriding legal basis for retaining it.
Right to restrict processing — to ask us to limit how we use your data in certain circumstances.
Right to data portability — to receive your data in a structured, machine-readable format.
Right to object — to object to processing based on legitimate interests.

To exercise any of these rights, please contact us at systemdesignaudio@gmail.com. We will respond within one calendar month. We may need to verify your identity before processing your request.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk or by calling 0303 123 1113.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policy of any website you visit.

10. Children's Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such information, please contact us so we can delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. The most current version will always be available on our Site. Continued use of the Site following any update constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or our use of your personal data, please contact us:

System Design Audio Ltd

Email: systemdesignaudio@gmail.com

Telephone: 07894 955 862

Website: www.systemdesignaudio.com

Address: Worthing, Sussex, United Kingdom

This Privacy Policy was prepared specifically for System Design Ltd. It should be reviewed by a qualified legal professional if you have specific compliance concerns. System Design Ltd is a trading business registered in England and Wales.